Our Service Sets Us Apart

The decision to build or remodel a home impacts lives for years to come and involves a significant commitment of time and money. Optimum Floors and Tile appreciates the weight of those decisions, and we strive to minimize hassle and costs for everyone involved. We endeavor to complete your project in a way that ensures you will trust us for future work and your customers will tell others of their great experience.

Optimum Floors and Tile provides many intangible services that add value to the floor specifying, purchasing and installation process. You can count on us to provide: design consultation, access to a wide variety of flooring products, on-time delivery, professional installers, care and maintenance advice, and prompt follow-up service.

On every job, large or small, we promise:

  • We will make every effort to thoroughly evaluate your project initially so as to provide an accurate quote – one that will not result in future “unforeseen costs” or unpleasant surprises when it comes time to present the bill.
  • We will schedule your job at a time that is convenient for you and the homeowner, and we will show up promptly at the appointed hour.
  • We will not leave a job half-finished. Minimizing the disruption to your work flow and the homeowners is our goal.
  • We will notify you immediately of any problems or concerns. Good communication can be the difference between a satisfied customer and a job gone bad. In the rare case that there is a problem, we won’t hide it or run away. We will be proactive in discussing the problem with you, and make every effort to offer constructive solutions. Your utmost satisfaction is our highest goal.

“They talk things through in the beginning and ask the right questions so they can provide an accurate bid. We won’t use contractors who don’t stand by their bid.” – Mary Jane Heinen, AIA, architect and owner, Whole Builders

“Over the years, they’ve always handled things very professionally. If there’s ever been an issue, they take care of it. They generally help you find a solution or simply take care of it before you even know about it.” — Todd Bjerstedt, sales & project management for McDonald Remodeling; former president Builders Association of the Twin Cities; 2010 president of the Builders Association of Minnesota; co-host of the Parade of Homes Radio Hour formerly on WCCO-AM

Installation and Follow-up Service

Optimum Floors and Tile’s installers are among the best for any kind of flooring or tile. We also specialize in site-finished wood floor and timeless, specialized mudset tile installs.

After installation, we’ll visit with your customers to give them care instructions and warranty information for their floor and tile, and provide follow-up services including wood re-sanding and refinishing, tile and grout repairs, and carpet re-stretching.